Analytics & Reports

Data-driven decisions start here. The Analytics dashboard provides a comprehensive view of your team's performance.

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1. Conversation Metrics

• Total Messages: Sent vs Received (Volume).
• Response Time: Average time taken by agents to reply.
• Resolution Time: How fast issues are closed.

2. Agent Performance

Leaderboard to track individual contributions. - Chats Handled: Who is the busiest agent? - CSAT: Customer satisfaction scores (if enabled).

3. Campaign Reports

Deep dive into bulk messaging performance (Open Rates, Click-through Rates).