How WhatzCRM Works
WhatzCRM works by connecting your official WhatsApp number and routing all communication through the CRM dashboard.
High-Level Flow
- Customer sends a WhatsApp message
- Message reaches Meta WhatsApp Cloud API
- Webhook sends event to WhatzCRM
- Message appears in the shared inbox
- Agent replies from dashboard
- Conversation is saved under the contact
Why This Matters
- No messages are lost
- All agents see the same context
- Complete customer history is maintained